Well back in town, and not as many packages had shown up as I had hoped (still no homogenized). The only things that had shown up are things I had ordered off of ebay prior, another leather tube thing to stop cell phones and misc from going under the seat, and my microbypass for my headunit to get rid of the stupid glove box switch the PO installed.
I went a little crazy on black friday/cyber Monday, and 3/5 of the businesses (not ebay) I delt with gave me a pita, coincidentally all 3 of them were companies I had to deal with via email (ie actual customer service).
First up in the painless order category was another order to Diode Dynamics for some misc odds and ends I forgot from my first purchase. Stop lights, 3rd brake lights, new matching sidemarkers front and rear, cigarette light, and key ring light. I also ordered custom replacement badges from them for the weathertech mats, was only 12 bucks and I figure it would be a nice subtle touch.
Second up in the painless order category was The Retrofit Source. I went as balls to the walls as a lazy install can provide: The full Moritomo Mini D2S kit with their new XB35 ballasts and 4500K bulbs. I got the square projector housings, the gattling gun square shrouds, and square halo's that I can use as DRLs. Should be pretty ballin, I also paid for faster shipping which came with free insurance. Unfortunately tracking is still showing not shipped.
Now we slowly start down the frustrating interactions categories. First up the failed order from SubaruPartsWarehouse. I wanted to order my dash top headunit mount on their Blackfriday sale but they only had it listed with the gauge kit, which I do not want. I emailed them to ask what they could do, and they responded fairly quickly saying it was an IT issue and they could place a manual order for me. I was reasonably impressed, so I sent them a reply containing the rest of my order (part numbers descriptions quantities etc) so it could be manually processed. When they finally replied the second time, they didn't bother reading the headline of the existing email, or any of the content of our discussing prior to the part numbers I just gave them, told me all those part numbers were available on the site and to place my order there. I replied telling them why it had to be manually ordered as per our previous conversation, and they never replied.
Next up in the frustrating category is Subtle Solutions. To be fair I came out of the gate a little strong at them because I hate companies that offer free shipping for all their items in the USA then bend over us Canadians for more than full priced shipping on top of the already subsidized cost of the item. I initially contacted them to order my radiator, hoses, shrouds, and ducts. They replied reasonably promptly telling me that they can work out some kind of bulk discount, which I was happy with. Touge Tuning ended up having a sale on Mishimoto parts so I ended up going with them to save on shipping large items over the border. I got back in contact with Subtle to get a re-quote, and they now had their black friday sale going. They re-quoted me full retail plus 80 dollars shipping on top. I wasn't too pleased by that, emailed them back and they replied immediately and fixed the prices to match the black friday sale, but decided to tack on an additional $10 fee for "international PayPal charges". I wasn't too impressed again and I know charging for paypal fees is against their TOS, but they were marking the package as a gift for me to avoid customs so I figured I'd let it slide. Also they're the only ones who make the shrouds and ducts for the Fozzy that I wanted so no other choice. The Subtle package just got shipped out finally last night.
And Lastly Touge Tuning. They had a sale on Mishimoto parts so I figured why not give some money back to a WSC vendor over Subtle. I emailed them my request, they emailed me back the prices which weren't too bad and no shipping quote which was whatever at the time. For availability for the hoses which were special order they said the parts were "within about a week away". The order was put through on the 24th, and finally processed and a shipping label made for the radiator on the 28th. I'm not sure at what point in the process the hoses were ordered. Flashback to yesterday Dec 3rd and still nothing back from them about my hoses, and my radiators tracking number is still showing not shipped. I'm obviously not the most impressed by this so I email them asking what the deal is, why my radiator has been sitting around instead of being shipped to me, and where my hoses were. Instead of coming back apologetic and trying to explain and rectify the situation they came back as passive aggressive, and dismissive. They said basically "its not our fault Canadapost didn't come by to pick up the package yet", and that they said getting the hoses would take about a week (note the missing "within a week" line, and the incorrect use of the term "within"). They said the rad would be finally shipped that day, and it is still showing not shipped now. And that the hoses would show up today or friday, they blamed the delay on the hoses on the american holidays but I had no idea where they were sourcing their parts from and they made no mention of this being an issue in our emails even though this was right before that weekend. If this stuff was just lipstick parts the delay wouldn't be a big deal, but this is something that could end up tying up the fozzy if my rad finally fully goes. Not to mention their response to my criticism and their handling of the situation being unprofessional. I likely won't be dealing with them again or recommending them if there are other alternatives in the future.
Sigh... AvrilLavigne_Complicated.mp3