Originally, even after a mechanic had forgotten to put the sleeve bearing back on my shifter linkage when replacing my clutch (
http://www.westernsubaruclub.com/smf/index.php?topic=55115.0), i read this thread thinking their parts department has actually been not bad to me. Well that was until last friday when i wanted to buy 4 oil filters and 4 drain plug gaskets.
I walked in at around 5:30, reception was great and called for a parts advisor right away. 5 min went by, no one. She noticed and called a few more times. Finally someone shows up maybe another 5 min later and i tell him what i want, 4 oil filters and 4 drain plug gaskets for a 2008 STi. So i'm waiting again, for maybe another 5 min which you would think is 4 min too long to go find 4 filters and gaskets which they should be familiar with but i stayed patient. Finally i get it and it's all wrapped up with masking tape, being told they didn't have any bags. Okay whatever. Paid for it, went into the car and unwrapped the mess.
This is when i noticed there were 4 drain plug gaskets and another 4 gaskets i had no idea what it was for. Checked the invoice and was billed $6.xx for them. So i go back in and try to talk to the parts advisor again. Well, reception calls, no answer, she walks around the shop for me and parts area to look for him. Finally maybe another 4-5min later he is found. So i asked him "these four are the drain plug gaskets, what are these other 4 for?". His response? "well the drain plug gaskets are one of those two, so i gave you both". :facepalm: So i told him which one i wanted, and got him to run a refund for me on the other. At the end of it all, i think i spent about 30min at the dealership to buy 4 filters and gaskets.
Looked up the part number (803916010) of the other gaskets he gave me, it's an oil drain plug gasket for an automatic transmission for newer cars. As well, i'm pretty sure i should've have been charged a shop fee for oil filter/gaskets ($1.74).
Also i don't even bother with their online inquiry, i never get a response.